ヘルプ・お問い合わせ
- 現在多く寄せられているお問い合わせ
- よくあるお問い合わせ
- ホールツアーについて
- ドームツアーについて
- 入会について
- お子様・スマートフォン未所持の方の入会について
- プランについて
- ログインについて
- 会費のお支払いについて
- 登録情報の変更について
- 機種変更について
- 退会について
- 【VAWS Premium（年会費】継続について
- 「Vaundy VAWS premium photo book」について
- チケットについて
- アプリ・電子チケットについて
- サイトの利用について
- その他
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Q.
Regarding various procedures from the app
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Q.
[Monthly Membership Course] When will my credit card payment be charged?
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Q.
Please tell us about the hall tour "Vaundy one man live VAWS hall tour “little punk”".
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Q.
Please tell me about identity verification at the entrance.
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Q.
Who should I contact for inquiries regarding admission and performances?
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Q.
Please tell me about issuing electronic tickets and registering face photos.
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Q.
Please tell me about the official trade.
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Q.
If I cancel my membership, will the tickets I won through advance reservations still be valid?
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Q.
ドームツアー「Vaundy DOME TOUR 2026」について教えてください。
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Q.
Who should I contact for inquiries regarding admission and performances?
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Q.
未成年の子どもは参加できますか？
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Q.
会員チケット先行スケジュールについて教えてください。
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Q.
If I cancel my membership, will the tickets I won through advance reservations still be valid?
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Q.
What are "Vaundy ART Work Studio Members"?
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Q.
Please tell me how to join.
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Q.
Can I view the content without paying a membership fee?
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Q.
Can I join using something other than a smartphone?
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Q.
Is there an expiration date for membership?
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Q.
Can I register multiple times?
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Q.
I haven't received the email for new member registration.
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Q.
I previously registered but then canceled my membership. Can I rejoin?
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Q.
How can my child join if he or she does not have a smartphone?
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Q.
My child wants to join, but can a parent pay the membership fee on their behalf?
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Q.
Can I use the membership services if I register using my parent's smartphone or computer?
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Q.
My child doesn't have his own email address.
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Q.
Children don't have their own phone numbers.
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Q.
Can I change the name or registration information later?
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Q.
The "Change Course" button does not appear on my page.
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Q.
What is the difference between "VAWS (monthly fee)" and "VAWS premium (annual fee)"?
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Q.
Can I sign up for both "VAWS (monthly fee)" and "VAWS premium (yearly fee)"?
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Q.
How do I change from "VAWS (monthly fee)" to "VAWS premium (yearly fee)"?
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Q.
Can I change from "VAWS premium (annual fee)" to "VAWS (monthly fee)"?
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Q.
I can't log in even though the payment has been completed.
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Q.
I forgot my password.
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Q.
I forgot Plus member ID (formerly EMTG ID).
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Q.
I can't log in because I changed my email address.
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Q.
What is Plus member ID (formerly known as EMTG ID)?
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Q.
Please tell me the membership fee.
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Q.
How can I check my current registration status?
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Q.
[VAWS (Monthly Membership Fee)] Do I need to make a payment every month?
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Q.
[VAWS (monthly membership fee)] What payment methods are accepted?
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Q.
What credit cards can I use?
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Q.
Can I use a debit card?
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Q.
If I pay by credit card, how will it appear on my statement?
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Q.
[VAWS (Monthly Membership Fee)] Duplicate payments occur every month.
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Q.
Can I change the payment method? (Credit card payment → different credit card)
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Q.
[VAWS (monthly membership fee)] I haven't canceled my membership, but it says "payment not completed."
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Q.
[VAWS (monthly membership fee)] Can I change the payment method? (Credit card payment ⇔ Carrier payment)
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Q.
[VAWS (monthly fee)] I would like to register using carrier payment, but it is not available.
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Q.
[VAWS (Monthly Membership Fee)] If I change my payment method within the same month, what will happen to the amount I pay for that month?
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Q.
[VAWS (Monthly Membership Fee)] If I join in the middle of the month, will the monthly membership fee be calculated on a pro rata basis?
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Q.
[VAWS (monthly membership fee)] If I have been charged twice, can I get a refund?
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Q.
Where can I check and change my registration information?
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Q.
My email address has changed.
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Q.
I can't change my email address.
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Q.
My last name has changed.
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Q.
I registered the wrong date of birth and gender.
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Q.
I registered with a different email address. Can I delete the registration information of a previous user?
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Q.
I changed my smartphone model. Do I need to do anything? (I use carrier billing/I'm changing my mobile phone provider)
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Q.
I changed my smartphone model. Do I need to take any steps? (I use carrier billing/I haven't changed my mobile phone company.)
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Q.
I changed my smartphone model. Is there anything I need to do? (If paying by credit card)
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Q.
I am still being billed even after cancelling my membership.
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Q.
[VAWS (monthly membership fee)] How do I cancel my membership?
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Q.
[VAWS Premium (annual fee)] How do I cancel my membership?
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Q.
I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
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Q.
[VAWS (monthly membership fee)] You can still log in to the site after canceling your membership. Have you successfully canceled your membership?
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Q.
[VAWS (Monthly Membership Fee)] If I cancel my membership in the middle of the month, will I be refunded the monthly membership fee on a pro rata basis?
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Q.
Please tell me how to continue the procedure.
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Q.
Even though I don't remember doing anything, it was automatically renewed.
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Q.
Can you confirm whether the renewal procedure has been completed?
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Q.
What is "Credit Card Automatic Renewal"?
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Q.
Can I change the credit card information used for automatic renewal?
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Q.
How can I change the automatic renewal setting from "No" to "Yes"?
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Q.
I received an email from my credit card company one month before my membership expired informing me that my membership fee would be deducted.
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Q.
How can I check if my subscription is automatically renewed?
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Q.
How do I stop automatic renewal of my credit card?
「Vaundy VAWS premium photo book」について
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Q.
Until what date can I sign up to receive the benefits of "Vaundy VAWS premium photo book #01"?
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Q.
When will I receive "Vaundy VAWS premium photo book #01"?
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Q.
Regarding non-delivery (address change after shipping, absence, etc.) and defective items
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Q.
Please tell me about shipping.
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Q.
If I plan to move, how do I register my address?
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Q.
Can I receive my VAWS premium membership benefits at a location other than my registered address?
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Q.
I submitted a non-delivery inquiry form, but have not received a reply.
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Q.
The inquiry period for undelivered items has passed.
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Q.
If I register as a paid member of "Vaundy ART Work Studio Members", will I be guaranteed to get a ticket?
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Q.
If I cancel my Vaundy ART Work Studio Members, will the tickets I won in the advance reservation be valid?
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Q.
Please tell me about receiving and trading electronic tickets.
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Q.
If I change my device, can I still use the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
I can't log in to the app.
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Q.
The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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Q.
I registered on the website, but I also registered on the app.
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Q.
I registered with multiple payment methods.
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
I would like to resume in-app purchases (App Store payment/Google Play payment).
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Q.
What is the recommended environment?
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Q.
I can no longer watch the video.
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Q.
Suddenly I can no longer view the paid content page.
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Q.
I inquired but haven't received a reply.
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Q.
ファンクラブからのメールが届きません。
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Q.
ファンレター・プレゼントについて
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Q.
「プライバシーポリシー」が表示されます。
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Q.
「著作権」とはなんですか？
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Q.
オフィシャル通販サイト「Vaundy ONLINE STORE」やグッズに関するお問い合わせ先を教えてください。
上記FAQをご確認いただき、解決しない場合は下記よりお問い合わせください。