About the app and electronic tickets
- I registered on the website, but I also registered on the app.
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WEBサイトのご登録に加えて、アプリ内課金(App Store決済/Google Play決済)でも登録された場合、返金や入会キャンセルなどは承ることができません。
どちらか不要な登録をご自身で解約いただきますようお願いいたします。
■アプリ内課金の解約について
下記をご参照ください。
Other questions about "Apps and e-tickets"
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Q.
Please tell me about receiving and trading electronic tickets.
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Q.
If I change my device, can I still use the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
I can't log in to the app.
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Q.
The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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Q.
I registered with multiple payment methods.
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the form below.