Regarding payment of membership fees

[VAWS (Monthly Membership Fee)] Duplicate payments occur every month.

It is possible that each person has obtained an ID using a different email address and registered as a member.

Please keep the ID you want to use and cancel the IDs you no longer need.

If you are unsure of your registration status

Could you please first check whether you are acting as an agent for payments and if there are any other issues you may have?

*If you are a minor, please consult with your guardian.

If the problem persists, please contact us by email using the details below.

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<Required items>

■ Customer information (for those who have registered)

・Name (Kanji/Furigana)

・Your nickname

・Your email address

·prefectures

・Date of birth (8 digits in the Gregorian calendar)

■Payment information

・Amount charged

・Name of the service you use listed on your statement

・Monthly fee payment method [Credit card payment/Carrier payment]

・Credit card payment: [16-digit card number] *1

・For carrier payments: [Mobile carrier/payment information] *2

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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the link below to check your payment number. (You will be redirected to the website of each mobile phone company.)

▼If you are using d Payment: Please let us know your [12-digit payment number].

You can check by logging in below with the d account for the line you used.

https://payment2.smt.docomo.ne.jp/smph/history/gadap031.srv

⇒[Recurring Charges/History List > Usage History ListmosquitoPlease refer to the details of the relevant claim.

▼For au Easy Payment: Please let us know your [Recurring Billing ID].

https://id.auone.jp/payment/pc/help/info/6.html

・Log in from au ID TOP

・au Easy Payment Menu

・You can check your [Continuous Billing ID] from the [Continuous Use Service List].

▼If you pay with SoftBank lump sum payment, please let us know your order number.

https://www.softbank.jp/mysoftbank/  

After logging in to My Softbank, please check by going to [Menu] > "Fee/Payment Management" > [Collective Payment] > [Usage History] > [Confirm] for the item on this site.

*Payment information for each carrier payment is different from the [phone number]. Please be sure to check each site.

»Contact us here

Other questions about "Paying membership fees"

• Q.
  Please tell me the membership fee.
• Q.
  How can I check my current registration status?
• Q.
  [VAWS (Monthly Membership Fee)] Do I need to make a payment every month?
• Q.
  [VAWS (monthly membership fee)] What payment methods are accepted?
• Q.
  What credit cards can I use?
• Q.
  Can I use a debit card?
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I change the payment method? (Credit card payment → different credit card)
• Q.
  [VAWS (monthly membership fee)] I haven't canceled my membership, but it says "payment not completed."
• Q.
  [VAWS (monthly membership fee)] Can I change the payment method? (Credit card payment ⇔ Carrier payment)
• Q.
  [VAWS (monthly fee)] I would like to register using carrier payment, but it is not available.
• Q.
  [VAWS (Monthly Membership Fee)] If I change my payment method within the same month, what will happen to the amount I pay for that month?
• Q.
  [VAWS (Monthly Membership Fee)] If I join in the middle of the month, will the monthly membership fee be calculated on a pro rata basis?
• Q.
  [VAWS (monthly membership fee)] If I have been charged twice, can I get a refund?

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