About the app and electronic tickets

What is in-app payment (App Store payment/Google Play payment)?

If you register as a member of "Vaundy ART Work Studio Members" from within Vaundy official app,

Payment is via in-app purchase (App Store payment/Google Play payment), and the monthly membership fee is 660 yen (tax included).

*Monthly fee: 550 yen (tax included) + in-app billing administrative fee: 110 yen (tax included)

*Please note that we cannot provide refunds if you accidentally register an unintended payment method.

*You can use the app even if you join via the website.

The services provided do not differ depending on whether you join online or through in-app payment.

<Caution>

If you register via the app, after completing the registration, please check your membership information, such as email address and date of birth, on your My Page to make sure there is no unregistered information.

*Please note that if you are not registered, you may experience problems using some services, such as advance ticket sales and email newsletters.

▼Service provision period

The service period will be one month from the date of joining, and will be automatically renewed on the first day of each month thereafter, and will be one month from the first day of the month.

*For example, if you join on January 21st, your membership will expire on February 20th, the day before the start of the following month, and will be automatically renewed on the start of each month thereafter.

*The membership period for the month following joining is from February 21st to March 20th, and will be automatically renewed on the first day of each month thereafter.

■ If you cannot view member content even though your subscription is valid

Please refer to the following.

Q. I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.

■Cancelling in-app purchases

Please refer to the following.

Q. How do I cancel in-app purchases (App Store payment/Google Play payment)?

Other questions about "Apps and e-tickets"

• Q.
  Please tell me about receiving and trading electronic tickets.
• Q.
  If I change my device, can I still use the app?
• Q.
  After reinstalling the app, I can no longer log in.
• Q.
  I can't log in to the app.
• Q.
  The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
• Q.
  How do I cancel in-app purchases (App Store payment/Google Play payment)?
• Q.
  I registered on the website, but I also registered on the app.
• Q.
  I registered with multiple payment methods.
• Q.
  I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
• Q.
  I would like to resume in-app purchases (App Store payment/Google Play payment).

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