About cancellation

I am still being billed even after cancelling my membership.

The following possibilities are possible:

● Timing of withdrawal (in the case of credit card payment)

If you paid by credit card, you will be charged up to the month in which you cancelled your membership.

Depending on your contract details and closing date, you will be billed the month following or the month after the month in which you cancel your membership.

On your statement, be sure to check the [Month of Use] item.

Example: If you cancel on January 29th
⇒The final bill will be for January usage (usage date January 31st). Billing will be in February or March.
*For details on the actual billing period, please contact your credit card company.

The cancellation procedure has not been completed
Once the procedure is complete, you will receive an email notifying you that your cancellation has been completed.

●You have registered with another email address in addition to the ID you have canceled.
Example: Carrier address, icloud.com, gmail.com, yahoo.co.jp, yahoo.ne.jp

If you have paid via in-app purchase (App Store payment/Google Play payment), your subscription may be active.

Please cancel your subscription on your own device.

How to cancel in-app purchases

Q. How do I cancel in-app purchases (App Store payment/Google Play payment)?

If the problem persists
Please contact us by email with the following information:

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<Required items>

1. Name (Kanji/Kana)
2. Nickname you set
3. Date of birth (8 digits in the Gregorian calendar)
4. Prefecture
5. Email address
6. Plus member ID
7. Date of cancellation procedure
8. Payment Method: [Credit card/Carrier]

9. Course you are registering for: [Monthly fee/Annual fee]

10.Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]

・For credit card payments: [Credit card number] *1
・For carrier payments: [Mobile carrier/payment information] *2
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*1: The information you provide will be deleted promptly after confirmation.

*2: Please see below for how to check.

■ For d Payment: [12-digit payment number]

d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Check your d Payment usage charges

■For au Easy Payment: [Continuous Billing ID]
Log in from au ID TOP > au Easy Payment Menu > [List of Continuous Use Services] > "Continuous Billing ID"
*Please access the au ID site using a browser, not the app.

*We cannot investigate using the "payment information number" or "device phone number."

■ For SoftBank One-Stop Payment: [Order number]
Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Collective Payment] > [Usage History] > [Confirm] for the item on this site

Other questions about "Cancellation"

• Q.
  [VAWS (monthly membership fee)] How do I cancel my membership?
• Q.
  [VAWS Premium (annual fee)] How do I cancel my membership?
• Q.
  I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  [VAWS (monthly membership fee)] You can still log in to the site after canceling your membership. Have you successfully canceled your membership?
• Q.
  [VAWS (Monthly Membership Fee)] If I cancel my membership in the middle of the month, will I be refunded the monthly membership fee on a pro rata basis?

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