Changes to registered information

I can't change my email address because the message "It's already in use" appears.

■ If the message "Already in use" appears

A "Plus member ID" has already been obtained for the email address you wish to register.

Plus member ID are issued in association with email addresses.

If the above message appears, you will not be able to make any changes unless you delete your "Plus member ID."

If the ID you obtained is not linked to information about paid services (e.g. fan club) or tickets you have won, you can delete it yourself.

Please refer to the help page below.

»I have obtained multiple Plus member ID.

»How do I delete Plus member ID?

■ In case of other errors

Please contact us with the following information: (Operation procedure, input contents, and displayed error message)

Other questions about "Changing registration information"

• Q.
  What if my last name changes?
• Q.
  [Overseas users] Can I change the spelling of my name?
• Q.
  Can I change my registered nickname?
• Q.
  I registered the wrong date of birth and gender.
• Q.
  Can I change my registered email address?
• Q.
  Can I change my registered address and phone number?
• Q.
  Can I change my country of registration?

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