About the app and electronic tickets

After reinstalling the app, I can no longer log in.

To prevent fraudulent use of electronic tickets, you may only change your device and reinstall the app up to twice a month.

If you exceed the limit, you will be required to go through certain procedures and we may check your usage status.

If you have received an electronic ticket, please contact Ticketplus.

»Vaundy Official App Frequently Asked Questions

»Contact us here

*Please be sure to enter the [performance date and venue name] for which you have won.

Other questions about "Apps and e-tickets"

• Q.
  Please tell me about receiving and trading electronic tickets.
• Q.
  If I change my device, can I still use the app?
• Q.
  I can't log in to the app.
• Q.
  The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
• Q.
  What is in-app payment (App Store payment/Google Play payment)?
• Q.
  How do I cancel in-app purchases (App Store payment/Google Play payment)?
• Q.
  I registered on the website, but I also registered on the app.
• Q.
  I registered with multiple payment methods.
• Q.
  I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
• Q.
  I would like to resume in-app purchases (App Store payment/Google Play payment).

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