About the app and electronic tickets

I can't log in to the app.

To log in to Vaundy Official App, you will need your Plus member ID or your registered email address.

If you have forgotten your ID or password, please refer to the help below.

▼" Vaundy ART Work Studio Members" members

»Q. Where can I find Plus member ID (formerly known as EMTG ID)?

»Q. I forgot my password.

▼People who are not members of "Vaundy ART Work Studio Members"

»Q. I forgot my ID and password.
* Go to Plus member ID help page

In addition, to prevent fraudulent use of electronic tickets, we ask that each person use the app with one ID and one device.

Please log in to the app on the smartphone on which you will receive your e-ticket. (Tablet devices are not supported.)

If you have accidentally registered twice, please delete the unnecessary "Plus member ID" and try logging in again.

»Q. I have acquired multiple Plus member ID (formerly EMTG ID).

If you have received an electronic ticket, please also check the help below.

»Q. Please tell me how to receive electronic tickets.

Other questions about "Apps and e-tickets"

• Q.
  Please tell me about receiving and trading electronic tickets.
• Q.
  If I change my device, can I still use the app?
• Q.
  After reinstalling the app, I can no longer log in.
• Q.
  The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
• Q.
  What is in-app payment (App Store payment/Google Play payment)?
• Q.
  How do I cancel in-app purchases (App Store payment/Google Play payment)?
• Q.
  I registered on the website, but I also registered on the app.
• Q.
  I registered with multiple payment methods.
• Q.
  I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
• Q.
  I would like to resume in-app purchases (App Store payment/Google Play payment).

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