About the app and electronic tickets
- If I change my device, can I still use the app?
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Please carry out the following procedure from your new smartphone.-----1. Download and install the app2. After installation, log in with the ID you used on your old device.3. Follow the steps for "SMS authentication" and "identity verification procedure" to verify your identity, then log in again-----<Notes>・To prevent fraudulent use, the app cannot be used on multiple devices. (One person can use the app on one device with one ID.)・You cannot register phone numbers such as landlines or IP phones.・You may change your device or reinstall the app up to twice a month.・You can change your registered phone number up to twice a year.If you exceed the above maximum number of procedures, you will not be able to carry out the procedure yourself.We will check your usage status.Please note that it may take some time to confirm your details.▼Those who have received an electronic ticket
Please contact us using the help link below.*Please be sure to enter the [performance date and venue name] for which you have won.*You will be answered by Ticketplus customer support.
Other questions about "Apps and e-tickets"
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Please tell me about receiving and trading electronic tickets.
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After reinstalling the app, I can no longer log in.
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I can't log in to the app.
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The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
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What is in-app payment (App Store payment/Google Play payment)?
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How do I cancel in-app purchases (App Store payment/Google Play payment)?
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I registered on the website, but I also registered on the app.
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I registered with multiple payment methods.
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I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the form below.