About the app and electronic tickets
- I registered with multiple payment methods.
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Please note that we cannot offer refunds if you have registered multiple times using multiple payment methods.
Please cancel any unnecessary registrations yourself.
Please see below for instructions on how to cancel in-app billing.
Q. How do I cancel in-app payments (App Store payments/Google Play payments)?
Other questions about "Apps and e-tickets"
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Q.
Please tell me about receiving and trading electronic tickets.
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Q.
If I change my device, can I still use the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
I can't log in to the app.
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Q.
The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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Q.
I registered on the website, but I also registered on the app.
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the form below.