About cancellation

[VAWS (monthly membership fee)] You can still log in to the site after canceling your membership. Have you successfully canceled your membership?

●About the cancellation procedure
First, you will need to log in to our site.
After that, please proceed by clicking "Cancel Membership" at the bottom of the top page.
Once you have completed the procedure, your membership will be cancelled immediately, and when you try to log in to the site, the "payment screen" will be displayed.

*Please note that this is different from a subscription.

● About Plus member ID (formerly EMTG ID)
The "Plus member ID" you have obtained will not become invalid even if you cancel your membership on the members site.
Since it is obtained free of charge, there is no charge, but if you no longer need it, please delete it.
»Q. How do I delete my Plus member ID (formerly known as EMTG ID)?

If you cancel the recurring charge through the carrier website (docomo/au/SoftBank)
Since this is a different process from the normal cancellation procedure, it will take some time for the change to be reflected on the service side.

Example: If you cancel your recurring billing with your carrier during September
Your cancellation status will be reflected around the beginning to middle of the following month (October).
The final bill will be for September usage.

Until your cancellation status is reflected, you will be considered a valid member by the system, and will be able to log in.
Since the recurring charges have already been cancelled by your carrier, you cannot cancel your membership from the site.
Once your cancellation status is reflected, you will not be able to log in (membership fee payment screen).

Other questions about "Cancellation"

• Q.
  I am still being billed even after cancelling my membership.
• Q.
  [VAWS (monthly membership fee)] How do I cancel my membership?
• Q.
  [VAWS Premium (annual fee)] How do I cancel my membership?
• Q.
  I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  [VAWS (Monthly Membership Fee)] If I cancel my membership in the middle of the month, will I be refunded the monthly membership fee on a pro rata basis?

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