Current frequently asked questions

[Important] Regarding inquiries regarding login issues

Please check the following.

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■First of all

There are two ways to use the site: via browser and via app.

<For browsers>
There are no device restrictions.
You can log out.
https://secure.plusmember.jp/vaundy/1/mypage/

<For the official Vaundy app>
Once login authentication is complete, your device and ID will be linked.
You cannot log out.
https://member.vaundy.jp/feature/app_introduction
* If you have changed your device, please read "here."

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■ About Plus member ID

Please check the following page.

»Check Plus member ID here

* Please enter your email address.

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■About passwords

Please reset it on the following page.

»Reset your password here

* If you do not receive an email, please check here.

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■ If you cannot log in to the "Vaundy Official App"

Please contact Ticketplus customer support.
https://support.tixplus.jp/ Vaundy

<Request>
・I can't authenticate the app's phone number (SMS)
- Electronic ticket collection available
⇒Please contact Ticketplus in the same way.

»Click here for how to use electronic tickets

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■If you cannot log in to the "Vaundy ART Work Studio Members" site

If you are unable to log in to this website using a web browser, please contact us here.

Other questions related to "Currently frequently asked questions"

• Q.
  I would like to inquire about the Dome Tour.
• Q.
  Please tell me about receiving and trading electronic tickets.

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