About cancellation

[VAWS Premium (annual fee)] How do I cancel my membership?

If you do not complete the renewal procedure (i.e. pay the annual membership fee) when your membership expires, your membership will be automatically cancelled.

Please check your membership expiration date on MY PAGE after logging in.

»If you can't log in, click here

▼For those paying by credit card

If you selected "Credit card payment" when you enrolled or during the renewal procedure for the previous year, "automatic renewal" will be applied.

Please be sure to check your current registration status on MY PAGE.

*Deadline for automatic suspension procedure

If you wish to cancel your membership, please remember to cancel it by the due date.

Credit card payment: by the 20th of the due date

»Click here to stop automatic credit card recurring payments

▼If you wish to cancel your membership before the expiration date due to certain circumstances

If you would like to cancel your membership immediately rather than cancelling the automatic renewal, please contact us here.

*Please refrain from contacting us using an iCloud address, as many people do not receive our response emails.

*Please note that we will not be able to reply if the required information is left blank.

*Depending on your environment, the email from the above link may not load. In that case, please contact us using this [Inquiry Form].

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<Required items>

・Full name (kanji)

・Full name (kana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Registered address

・ Plus member ID

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<Caution>

Once paid, membership fees cannot be refunded on a pro rata basis.

It may take several days for your cancellation to be completed after you contact us.

Please note that we cannot cancel your membership after you have contacted us.

<Request>

If your reason for wanting to cancel your membership is "because I have two IDs" or "because I can't apply for or receive tickets,"

Please contact Ticketplus Customer Support with the following information:

Reason for wanting to cancel membership

●All your Plus member ID

●Tickets you wish to apply for and receive (artist name/performance date/venue name)

»Q. I have acquired multiple Plus member ID (formerly EMTG ID).

▼ Ticketplus Help

https://help.tixplus.jp/

Other questions about "Cancellation"

• Q.
  I am still being billed even after cancelling my membership.
• Q.
  [VAWS (monthly membership fee)] How do I cancel my membership?
• Q.
  I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  [VAWS (monthly membership fee)] You can still log in to the site after canceling your membership. Have you successfully canceled your membership?
• Q.
  [VAWS (Monthly Membership Fee)] If I cancel my membership in the middle of the month, will I be refunded the monthly membership fee on a pro rata basis?

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