About "Vaundy VAWS premium photo book"

Regarding non-delivery (address change after shipping, absence, etc.) and defective items

[Regarding inquiries about undelivered items]

Shipments will begin on Monday, September 22nd.

※Click here for recipients

If you have not received your package within a week, please check the following and contact us.

If you have changed your address after shipping or if you were unable to receive your order due to absence, please contact us here.

Inquiry acceptance period

From 10:00 on Monday, October 6, 2025 to 23:59 on Sunday, October 12, 2025

*We cannot respond to inquiries after the inquiry acceptance period has passed.

*If the returned item is not returned, we will not be able to resend it.

*If the item is not delivered or is re-delivered due to an incorrect address, it will be shipped cash on delivery.

*Please note that it may take approximately one to three months for the item to be resent, including the time required to confirm the return.

For inquiries about undelivered items, please click here

*Unreceived applications can only be accessed during the inquiry period.

[Regarding inquiries about defects]

Inquiry acceptance period

From 10:00 on Monday, October 6, 2025 to 23:59 on Sunday, October 12, 2025

*We cannot respond to inquiries after the inquiry acceptance period has passed.

*We will decide how to respond after checking the photo.

*Due to packaging and shipping reasons, there is a possibility that the product may be slightly bent when posted or scratched during transportation.

We consider this to be an initial scratch, so we would appreciate it if you would refrain from making any inquiries.

*The outer box is not a bonus and cannot be exchanged.

*Please note that we may not be able to meet your request after reviewing the photos you provide.

*Please note that it may take approximately one to three months for the item to be resent, including the time required to confirm the return.

For inquiries about defects, please click here

*Defective applications can only be accessed during the inquiry period.

Other questions about "Vaundy VAWS premium photo book"

• Q.
  Until what date can I sign up to receive the benefits of "Vaundy VAWS premium photo book #01"?
• Q.
  When will I receive "Vaundy VAWS premium photo book #01"?
• Q.
  Please tell me about shipping.
• Q.
  If I plan to move, how do I register my address?
• Q.
  Can I receive my VAWS premium membership benefits at a location other than my registered address?
• Q.
  I submitted a non-delivery inquiry form, but have not received a reply.
• Q.
  The inquiry period for undelivered items has passed.

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