About the app and electronic tickets

I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.

Please check if your registration is complete via in-app payment (App Store payment/Google Play payment).

Please check using the method below. If "Vaundy ART Work Studio Members Monthly Membership" is not displayed, your registration has not been completed. Please register again.

▼How to check your in-app purchase registration status

For iOS

1. Open Settings > Apps.

2. Tap your name.

3. Tap "Subscriptions."

For Android

1. Open the Google Play app.

2. Tap the profile icon in the top right corner.

3. Tap Payments & Subscriptions > Subscriptions.

Please check the above and if "Vaundy ART Work Studio Members Monthly Membership" is displayed, try "Restore" from the registration screen within the app.

▼How to perform "Restore" on the registration screen

For iOS

1. Open the app and click on member-only content (such as MOVIE)

2. Click "If you agree to the above and would like to use the app without registering, click here."

3. Click "Restore" at the bottom of the page

For Android

1. Open the app and click on member-only content (such as MOVIE)

2. Enter Plus member ID and password to log in. (If you do not have Plus member ID click "Register Plus member ID (free)" to register.)

3. Click "Restore" at the bottom of the page

Other questions about "Apps and e-tickets"

• Q.
  Please tell me about receiving and trading electronic tickets.
• Q.
  If I change my device, can I still use the app?
• Q.
  After reinstalling the app, I can no longer log in.
• Q.
  I can't log in to the app.
• Q.
  The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
• Q.
  What is in-app payment (App Store payment/Google Play payment)?
• Q.
  How do I cancel in-app purchases (App Store payment/Google Play payment)?
• Q.
  I registered on the website, but I also registered on the app.
• Q.
  I registered with multiple payment methods.
• Q.
  I would like to resume in-app purchases (App Store payment/Google Play payment).

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