About the app and electronic tickets

The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.

If you are unable to access the content even after logging in with the ID you used to register (and pay your membership fee), please uninstall the app.

If the issue persists even after reinstalling and trying to log in, please contact us without proceeding with the payment process.

If you have received an electronic ticket, please contact Ticketplus.

»Vaundy Official App Frequently Asked Questions

»Contact us here

*Please be sure to enter the [performance date and venue name] for which you have won.

Other questions about "Apps and e-tickets"

• Q.
  Please tell me about receiving and trading electronic tickets.
• Q.
  If I change my device, can I still use the app?
• Q.
  After reinstalling the app, I can no longer log in.
• Q.
  I can't log in to the app.
• Q.
  What is in-app payment (App Store payment/Google Play payment)?
• Q.
  How do I cancel in-app purchases (App Store payment/Google Play payment)?
• Q.
  I registered on the website, but I also registered on the app.
• Q.
  I registered with multiple payment methods.
• Q.
  I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
• Q.
  I would like to resume in-app purchases (App Store payment/Google Play payment).

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