Vaundy ART Work Studio Members

others

I haven't received any emails from the fan club.

Please check the following:


-----

● It is blocked by the domain-specific reception settings.

Please be sure to set up your email permissions so that you can receive emails from the [plusmember.jp] and [member.vaundy.jp] domains.


Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.


★For those using carrier addresses

Each mobile phone company has set a high standard for spam prevention measures, which has resulted in a large number of cases where emails are not delivered.

Even if you are not aware of any measures to prevent spam, please be sure to check and set them up.


-----

●For those using docomo addresses

Please refer to the following website for how to check if an email has been identified as spam.

*You will be redirected to the docomo website


»For those using the standard iPhone email app

»For those using the Docomo Mail app on an Android™ smartphone


-----

●For those using au addresses (ezweb.ne.jp/au.com)

If your "Spoofing Protection" is set to "High," your email may be blocked.

Please set it to "Medium" or lower, or turn it off.

-----

● For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)

If your spam filter is set to "strong", the email may be blocked.

Set it to "Standard" or "OFF".

-----

●If you are using an iCloud address

According to Apple's regulations, even regular emails are considered to be in violation of Apple's policies.

It may be held on the server or may end up in your spam or trash folder.

Please also check your spam folder and other folders in addition to your inbox.

*We do not recommend using this site.

-----

●If you are using a free address (gmail/yahoo) or PC address

Depending on your email environment, the email may be sorted into a folder other than your inbox, such as the "Spam folder" or "Promotions tab."

Please check all your folders and spam filter settings.

-----

● Check if the capacity is exceeded

You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.

-----

* The email address contains characters that are restricted for use.

Examples: a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the at sign (.@), a symbol at the beginning (-abc), etc.

If you are using an email address that contains the relevant string, please register again using a different email address.

The following email addresses cannot be used as a general rule, as they do not comply with the global internet communication standard RFC (Request for Comments).


<Non-RFC compliant email address>

1. If symbols other than "-", "_", ".", "+", "?", and "/" are included

2. When two or more consecutive symbols are used

3. When symbols are used at the beginning and end (just before the @ symbol)

4. If the part before @ is 64 characters or more

5. If the entire email address is 256 characters or more

-----

●Check your email app

Please check that the receiving settings are correct in your email app.

*If you have any questions regarding the settings for your email app, please contact your mobile phone company.


<For iPhone users>

There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."

When using the "Messages (MMS Mail)" function, due to the specifications of the iPhone, you may not be able to receive emails properly.

Please use "Mail (standard email app)".

-----

●Other

Please change your settings so that you can receive emails from PCs and emails with URLs.

Depending on the email client or email app you use, related emails may be displayed together as a thread.

-----


Please note that, as a general rule, emails cannot be resent.

Other questions about "Other"

If the above does not resolve your issue, please contact us using the form below.

Contact us  

BACK