About logging in

I can't log in.

There are various reasons why you may not be able to log in, so please check the following:

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■First of all

There are two ways to use the site: via browser and via app.

<For browsers>

There are no restrictions based on device.

You can log out.

https://secure.plusmember.jp/vaundy/1/mypage/

<For the official Vaundy app>

Once login authentication is complete, your device and ID will be linked.

You cannot log out.

https://member.vaundy.jp/feature/app_introduction

* If you have changed your device, please read "here."

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■ About Plus member ID

Please check the following page.

»Check Plus member ID here

* Please enter your email address.

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■About passwords

Please reset it on the following page.

»Reset your password here

* If you do not receive an email, please check here.

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■【VAWS /Monthly Membership Course】If your registration is valid

If you register online, you will be charged 550 yen (tax included) via credit card or mobile carrier payment.

* If you pay in-app, you will be charged 650 yen (tax included).

Before making an inquiry, please be sure to check your usage statement to see whether or not you have been charged.

​How can I check my current registration status?

* No payment has been made = You are not registered or you have already canceled your [VAWS /Monthly Membership Course].

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■ For those using in-app purchases

Please read the help below.

»I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.

»I would like to resume in-app purchases (App Store payment/Google Play payment).

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*If the above does not solve the problem

Please contact us by email, providing the following necessary information:

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»If you are unable to log in, please contact us here

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<Destination>

secure_vaundy@cc.plusmember.jp

<Subject>

Inquiry about not being able to log in

<Text>

■ Customer information

・Full name (Kanji):

・Full name (kana):

・Nickname you set:

·prefectures:

・Date of birth (8 digits in the Gregorian calendar):

・Device phone number:

・Email address used for registration:

■Payment information

・Membership fee payment method: [Credit card payment/Carrier payment/In-app payment]

・For carrier payments: [Mobile carrier/payment information] *

・For in-app purchases: [App Store/Google Play]

■Details

・Confirmed Plus member ID:

・Password reset: [Successful/Not successful]

・Number of digits for the reset password:

・The first and last characters of the reset password:

・Message displayed when login authentication failed:

■ Attach to email

Screenshot of login authentication error screen

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* Please refer to the link below to check your carrier payment information. (You will be redirected to the mobile carrier's page.)

■For docomo: [12-digit payment number]

https://smt.docomo.ne.jp/

d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Check your docomo payment and d payment usage charges

■For au: [Continuous billing ID]

https://id.auone.jp/

Log in from au ID TOP > au Easy Payment Menu > [List of Continuous Use Services] > Continuous Billing ID

✓ Please access the au ID site using a browser, not the app.

✓ We cannot investigate using the "payment information number" or "device phone number."

■ For SoftBank: [Order number containing mixed alphanumeric characters]

https://www.softbank.jp/mysoftbank/

Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Collective Payment] > [Usage History] > [Confirm] for the item on this site

Please refrain from contacting us using an iCloud address, as many people do not receive our response emails.

Please note that we will not be able to reply if the required information is left blank.

Other questions about "Login"

• Q.
  I forgot my password.
• Q.
  I forgot Plus member ID (formerly EMTG ID).
• Q.
  I can't log in because I changed my email address.
• Q.
  What is Plus member ID (formerly known as EMTG ID)?

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