About logging in

I can't log in even though the payment has been completed.

Please check the following.

[1] Input error

Please enter everything in half-width characters and check for any capitalization errors.

<Example of input

Lower case: v, vaundy, vaws

Capital letters: V, VAUNDY, VAWS

[2] When logging in with an email address

Your login ID is the email address you used when registering.

If you have multiple email addresses, please try using one you know well.

(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

If you change your email address

If you have not changed your email address on your My Page, please enter the email address you used when registering.

Even if you are no longer able to receive emails due to a change in device, etc., it will remain valid as a "login ID."

[3] The password may be incorrect

The password can be up to 12 digits long.

Please be sure to reset it as follows:

https://plusmember.jp/login/forgot.php?

[4] If you are returned to the top page

If cookies are disabled in your browser, the site will not function properly.

Please make sure to enable the setting before trying to log in.

If the problem persists

Please contact us by email so we can look into it.

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<Required items>

■ For registered users

・Full name (kanji/kana)

·prefectures

・Date of birth (8 digits in the Gregorian calendar)

■Login information

・ Plus member ID you entered

・The email address you entered

・Reset password (number of digits/first and last characters)

■Payment information

・Registered course: [Monthly fee/Annual fee]

・Amount charged

・Name of biller listed on the statement

・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]

・Credit card payment: [16-digit card number] *1

・For carrier payments: [Mobile carrier/payment number] *2

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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following to check your payment number. (You will be redirected to the page of each mobile phone company.)

・Docomo: [12-digit payment number]

d Menu > My docomo > Log in > Enter your network PIN > Confirm your PIN > Usage charges > Check details > Related menu > Check your d Payment usage charges

・For au Easy Payment: [Continuous Billing ID]

https://id.auone.jp/payment/pc/help/info/6.html

1. Log in from au ID TOP

2. au Easy Payment Menu

3. You can check your [Continuous Billing ID] from the [Continuous Use Service List].

・SoftBank One-Stop Payment: [Order number]

https://www.softbank.jp/mysoftbank/

After logging in to My Softbank, please check by going to [Menu] > "Fee and Payment Management" > [Collective Payment] > [Usage History] > [Confirm] under the item on this site.

»Contact us here

*If you subscribed via in-app payment (App Store payment/Google Play payment), please try restoring by clicking "Restore" on the app payment page.

Q. I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.

Other questions about "Login"

• Q.
  I forgot my password.
• Q.
  I forgot Plus member ID (formerly EMTG ID).
• Q.
  I can't log in because I changed my email address.
• Q.
  What is Plus member ID (formerly known as EMTG ID)?

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