ヘルプ・お問い合わせ
- 現在多く寄せられているお問い合わせ
- よくあるお問い合わせ
- 「Vaundy VAWS one man live 2026 at Zepp Sapporo」について
- 「Vaundy one man live VAWS hall tour “little punk”」について
- 「Vaundy DOME TOUR 2026」について
- 入会について
- お子様・スマートフォン未所持の方の入会について
- プランについて
- ログインについて
- 会費のお支払いについて
- 登録情報の変更について
- キャリア・機種変更について
- 【VAWS Premium(年会費)】継続について
- 【VAWS Premium(年会費)】退会について
- 【VAWS(月会費)】退会について
- 「Vaundy VAWS premium photo book」について
- チケットについて
- アプリ・電子チケットについて
- 各種メールについて
- サイトの利用・コンテンツについて
- その他
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Q.
Regarding various procedures from the app
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Q.
[Monthly Membership Course] When will my credit card payment be charged?
「Vaundy VAWS one man live 2026 at Zepp Sapporo」について
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Q.
2025年10月札幌公演チケットの払い戻しをしていませんでした。
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Who should I contact for inquiries regarding admission and performances?
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チケットのお申込み履歴・当落結果の確認方法を教えてください。
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チケット申し込みができません。
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チケットの申し込みページがエラーになります。
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今後のチケットやグッズ情報を知りたいです
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If I cancel my membership, will the tickets I won through advance reservations still be valid?
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以前会員でしたが、退会してしまいました。今からの入会でも申し込みできますか？
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Please tell me about the official trade.
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Please tell me about identity verification at the entrance.
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Can minors participate?
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海外在住で日本の携帯電話番号を持っていません。
「Vaundy one man live VAWS hall tour “little punk”」について
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Q.
Please tell us about the hall tour "Vaundy one man live VAWS hall tour “little punk”".
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Please tell me about identity verification at the entrance.
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Who should I contact for inquiries regarding admission and performances?
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Please tell me about issuing electronic tickets and registering face photos.
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Q.
Please tell me about the official trade.
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If I cancel my membership, will the tickets I won through advance reservations still be valid?
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Q.
Please tell us about the dome tour "Vaundy DOME TOUR 2026".
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Who should I contact for inquiries regarding admission and performances?
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Can minors participate?
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Please tell me about the member ticket advance schedule.
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If I cancel my membership, will the tickets I won through advance reservations still be valid?
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What are "Vaundy ART Work Studio Members"?
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Please tell me how to join.
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Can I view the content without paying a membership fee?
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Can I join using something other than a smartphone?
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Is there an expiration date for membership?
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Can I register multiple times?
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I haven't received the email for new member registration.
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I previously registered but then canceled my membership. Can I rejoin?
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How can my child join if he or she does not have a smartphone?
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My child wants to join, but can a parent pay the membership fee on their behalf?
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Can I use the membership services if I register using my parent's smartphone or computer?
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My child doesn't have his own email address.
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Children don't have their own phone numbers.
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Can I change the name or registration information later?
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The "Change Course" button does not appear on my page.
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What is the difference between "VAWS (monthly fee)" and "VAWS premium (annual fee)"?
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Can I sign up for both "VAWS (monthly fee)" and "VAWS premium (yearly fee)"?
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How do I change from "VAWS (monthly fee)" to "VAWS premium (yearly fee)"?
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Can I change from "VAWS premium (annual fee)" to "VAWS (monthly fee)"?
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I can't log in even though the payment has been completed.
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I forgot my password.
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I forgot Plus member ID (formerly EMTG ID).
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I can't log in because I changed my email address.
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What is Plus member ID (formerly known as EMTG ID)?
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Please tell me the membership fee.
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How can I check my current registration status?
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[VAWS (Monthly Membership Fee)] Do I need to make a payment every month?
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[VAWS (monthly membership fee)] What payment methods are accepted?
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What credit cards can I use?
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Can I use a debit card?
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If I pay by credit card, how will it appear on my statement?
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[VAWS (Monthly Membership Fee)] Duplicate payments occur every month.
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Can I change the payment method? (Credit card payment → different credit card)
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[VAWS (monthly membership fee)] I haven't canceled my membership, but it says "payment not completed."
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[VAWS (monthly membership fee)] Can I change the payment method? (Credit card payment ⇔ Carrier payment)
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[VAWS (monthly fee)] I would like to register using carrier payment, but it is not available.
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[VAWS (Monthly Membership Fee)] If I change my payment method within the same month, what will happen to the amount I pay for that month?
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[VAWS (Monthly Membership Fee)] If I join in the middle of the month, will the monthly membership fee be calculated on a pro rata basis?
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[VAWS (monthly membership fee)] If I have been charged twice, can I get a refund?
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Where can I check and change my registration information?
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My email address has changed.
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I can't change my email address.
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My last name has changed.
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I registered the wrong date of birth and gender.
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I registered with a different email address. Can I delete the registration information of a previous user?
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【クレジットカード決済をご利用の方】スマートフォンの機種変更をした場合、何か手続きは必要ですか？
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Q.
【キャリア決済】機種変更をした場合、何か手続きは必要ですか？(携帯会社の変更なし)
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【キャリア決済】機種変更をした場合、何か手続きは必要ですか？(携帯会社の変更あり)
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Please tell me how to continue the procedure.
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Can I continue my membership even if it has expired?
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Even though I don't remember doing anything, it was automatically renewed.
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Can you confirm whether the renewal procedure has been completed?
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What is "Credit Card Automatic Renewal"?
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Can I change the credit card information used for automatic renewal?
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How can I change the automatic renewal setting from "No" to "Yes"?
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I received an email from my credit card company one month before my membership expired informing me that my membership fee would be deducted.
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How can I check if my subscription is automatically renewed?
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How do I stop automatic renewal of my credit card?
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[VAWS Premium (annual fee)] How do I cancel my membership?
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I can log in to the site even though I didn't complete the renewal procedure. Have you successfully canceled your membership?
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[VAWS (monthly membership fee)] How do I cancel my membership?
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[VAWS (monthly membership fee)] I would like to cancel my membership, but when I log in, the membership fee payment screen appears.
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Q.
[VAWS (monthly membership fee)] I am planning to change my mobile phone company. Will my membership be automatically canceled?
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Q.
【VAWS(月会費)】退会後も請求が続いています。
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[VAWS (monthly membership fee)] You can still log in to the site after canceling your membership. Have you successfully canceled your membership?
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Q.
[VAWS (Monthly Membership Fee)] If I cancel my membership in the middle of the month, will I be refunded the monthly membership fee on a pro rata basis?
「Vaundy VAWS premium photo book」について
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Q.
Until what date can I sign up to receive the benefits of "Vaundy VAWS premium photo book #01"?
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When will I receive "Vaundy VAWS premium photo book #01"?
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Regarding non-delivery (address change after shipping, absence, etc.) and defective items
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Please tell me about shipping.
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Q.
If I plan to move, how do I register my address?
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Q.
Can I receive my VAWS premium membership benefits at a location other than my registered address?
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I submitted a non-delivery inquiry form, but have not received a reply.
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The inquiry period for undelivered items has passed.
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Q.
If I register as a paid member of "Vaundy ART Work Studio Members", will I be guaranteed to get a ticket?
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Q.
If I cancel my Vaundy ART Work Studio Members, will the tickets I won in the advance reservation be valid?
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Q.
Please tell me about receiving and trading electronic tickets.
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Q.
If I change my device, can I still use the app?
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Q.
After reinstalling the app, I can no longer log in.
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I can't log in to the app.
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Q.
The message "You can access paid content from this app after paying your membership fee" is displayed, and the content cannot be used.
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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I registered on the website, but I also registered on the app.
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I registered with multiple payment methods.
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I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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I would like to resume in-app purchases (App Store payment/Google Play payment).
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What is the recommended environment?
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I can no longer watch the video.
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Suddenly I can no longer view the paid content page.
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I inquired but haven't received a reply.
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Q.
Fan letters and gifts
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Q.
The "Privacy Policy" will be displayed.
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What is "copyright"?
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Q.
Please tell me how to contact you regarding the official online store "Vaundy ONLINE STORE" and merchandise.
上記FAQをご確認いただき、解決しない場合は下記よりお問い合わせください。