We would like to inform you that we have arranged for the delivery of "Vaundy VAWS premium photo book #01", a special benefit for members who sign up for "VAWS premium (annual membership fee)".

[Shipping start date]

Thursday, October 23, 2025

[Shipping target]

Those who joined between 0:00 on Monday, September 1, 2025 and 23:59 on Tuesday, September 30, 2025

*Members who complete their membership after 00:00 on Wednesday, October 1, 2025 will have their items shipped from November onwards.

*The next shipment is scheduled for November to those who join by the end of October 2025.

[Shipping Information]

The item was shipped to the address registered as of Monday, October 13, 2025 (national holiday).

-Items will be shipped by regular mail (Japan Post), so please check your mailbox.

・It usually takes 3 to 5 days (※ varies depending on the region) from the time the product is shipped until it is delivered.

- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.

●Notes regarding postage

We do our best to accommodate your request, such as enclosing the parcel in cardboard or writing "Do not bend" on the envelope, but depending on the condition of your mailbox and the delivery person, we may not be able to do so adequately.

To increase the likelihood of delivery in the best possible condition, we would like to suggest the following measures:

(Please note that this is merely a suggestion and we are not recommending or forcing you to take any action.)

If you have any concerns about the status of your mailbox, we would appreciate your consideration and decision on how to respond.

● For door mailboxes/wall-mounted mailboxes

Please hang a bag large enough to hold the newsletter from the doorknob and attach a note in a visible place saying, "Please put it in the bag, not in the mailbox."

●Individual post/collective post

Please attach a note to the postbox saying "Please do not bend the delivery."

[Regarding inquiries about undelivered items]

Shipments will begin on Thursday, October 23rd.

If you have not received your package within a week, please check the following and contact us.

Inquiry acceptance period

From 10:00 on Thursday, November 6, 2025 to 23:59 on Wednesday, November 12, 2025

*We cannot respond to inquiries after the inquiry acceptance period has passed.

*If the returned item is not returned, we will not be able to resend it.

*If the item is not delivered or is re-delivered due to an incorrect address, it will be shipped cash on delivery.

*Please note that it may take approximately one to three months for the item to be resent, including the time required to confirm the return.

For inquiries about undelivered items, please click here

*Unreceived applications can only be accessed during the inquiry period.

[Regarding inquiries about defects]

Inquiry acceptance period

From 10:00 on Thursday, November 6, 2025 to 23:59 on Wednesday, November 12, 2025

*We cannot respond to inquiries after the inquiry acceptance period has passed.

*We will decide how to respond after checking the photo.

*Due to packaging and shipping reasons, there is a possibility that the product may be slightly bent when posted or scratched during transportation.

We consider this to be an initial scratch, so we would appreciate it if you would refrain from making any inquiries.

*The outer box is not a bonus and cannot be exchanged.

*Please note that we may not be able to meet your request after reviewing the photos you provide.

*Please note that it may take approximately one to three months for the item to be resent, including the time required to confirm the return.

For inquiries about defects, please click here

*Defective applications can only be accessed during the inquiry period.

▼Those who join by October 2025

Shipment is scheduled for November 2025 or later.

We will ship to your registered address, so please check your address again on MY PAGE.

If you are planning to move, please register your new address as soon as possible or use the relocation and forwarding service (https://www.post.japanpost.jp/service/tenkyo/).

*If you live in an apartment building, please register the building name, room number, etc. without omitting any information.

*If the name on the nameplate and the registered name are different, please register [○○ (name on nameplate)-sama] at the end of the address.

*Name changes will only be accepted if your last name has changed due to marriage, etc.

Please check the following before contacting us.

https://member.vaundy.jp/faq/detail/92

We look forward to your continued support of Vaundy ART Work Studio Members.